Terms of service
Terms of Service – Seraphic Yarns (Kenya Only)
 1. Introduction
1.1 These Terms of Service govern all purchases, interactions, and transactions made with Seraphic Yarns.
1.2 By accessing our platforms or placing an order, you agree to be bound by these Terms.
1.3 If you do not agree with any part of these Terms, please refrain from using our services.
2. Business Scope
2.1 Seraphic Yarns operates as an online yarn and craft supplies store.
2.2 All sales, deliveries, returns, and refunds apply within Kenya only.
2.3 We reserve the right to update or modify our services at any time.
 3. Orders & Acceptance
3.1 All orders placed are subject to availability and confirmation.
3.2 Seraphic Yarns reserves the right to:
* Accept or decline any order
* Limit quantities per customer
* Cancel orders due to pricing errors or stock inaccuracies
3.3 An order is considered confirmed only after payment is received and acknowledged.
4. Pricing &Â Payments
4.1 All prices are listed in Kenya Shillings (KES) unless stated otherwise.
4.2 Prices may change without prior notice but will not affect confirmed orders.
4.3 Accepted payment methods will be communicated at the point of sale.
4.4 Seraphic Yarns is not responsible for delays caused by payment processing providers.
5. Shipping & Delivery
5.1 Shipping is conducted within Kenya only and is subject to our Shipping Policy.
5.2 Shipping costs vary based on customer location, parcel size, and courier used.
5.3 Estimated delivery timelines are provided as guidance and are not guaranteed.
5.4 Seraphic Yarns is not liable for courier-related delays beyond our control.
 6. Customer Responsibilities
6.1 Customers must provide accurate and complete delivery information.
6.2 Customers are responsible for being available to receive deliveries or collect parcels.
6.3 Additional charges resulting from incorrect details or missed deliveries will be borne by the customer.
7. Returns & Refunds
7.1 Returns and refunds are governed by our Returns & Refund Policy.
7.2 Only eligible items reported within the specified timeframes will be considered.
7.3 Shipping fees are non-refundable unless the error is on our part.
8. Product Information &Â Disclaimer
8.1 We strive to display product details accurately, including colors and textures.
8.2 Slight variations may occur due to:
* Screen display differences
* Lighting conditions
* Dye batch variations
8.3 Such variations do not constitute defects.
9. Intellectual Property
9.1 All content related to Seraphic Yarns, including:
* Product images
* Logos
* Text descriptions
is the property of Seraphic Yarns and may not be copied, reproduced, or used without permission.
10. Limitation of Liability
10.1 Seraphic Yarns shall not be liable for:
* Indirect or consequential losses
* Losses arising from misuse of products
* Delays caused by couriers, payment providers, or external factors
10.2 Our liability is limited to the value of the purchased product.
11. Termination of Service
11.1 Seraphic Yarns reserves the right to suspend or terminate services if:
* Fraudulent activity is suspected
* These Terms are violated
* Abuse of policies is identified
12. Policy Updates
12.1 Seraphic Yarns may revise these Terms of Service at any time.
12.2 Updated versions will be posted on our platforms and take effect immediately upon posting.
13. Governing Law
13.1 These Terms of Service are governed by and interpreted in accordance with the laws of Kenya.
13.2 Any disputes shall be handled within the jurisdiction of Kenyan courts.
14. Contact Information
14.1 For any questions regarding these Terms, customers may contact Seraphic Yarns via:
* WhatsApp +254717246440
* Phone call +254717246440
* Email seraphicyarns254@gmail.com
* Social media direct messages
14.2 Our support team operates during normal business hours.
✨ Seraphic Yarns is committed to transparency, fairness, and professionalism in every transaction.