Shipping policy



Shipping Policy – Seraphic Yarns 


 1. Shipping Coverage


1.1 Seraphic Yarns currently ships within Kenya only.

1.2 We deliver countrywide, covering major cities, towns, and selected remote areas.

1.3 International shipping is not available at this time.


2. Order Processing Time


2.1 Orders are processed within 1–3 business days after payment confirmation.

2.2 Orders placed on weekends or public holidays are processed on the next business day.

2.3 During peak seasons, promotions, or restocking periods, processing may take slightly longer.


3. Shipping Methods


3.1 Seraphic Yarns uses reliable courier services, parcel delivery services, and pick-up points across Kenya. 

Pickup & Uncollected Packages

The recipient has 7 calendar days from the date the package arrives at the destination hub to collect the package. If the package is not collected within this period, it will be returned to the original hub, where it will be available for the sender to collect for a further 7 calendar days.

Any additional charges incurred as a result of an uncollected or returned package may be the responsibility of the customer.



3.2 The shipping method used depends on:


* Customer location

* Parcel size and weight

* Courier availability in the delivery area


4. Shipping Costs


4.1 Shipping costs vary depending on the customer’s location and the courier used.

4.2 Shipping charges are calculated based on:


* Delivery town or region

* Weight and size of the order

  4.3 The exact shipping fee is communicated and confirmed with the customer before dispatch.

  4.4 All shipping fees are borne by the customer, unless stated otherwise during special promotions.

 

5. Estimated Delivery Time


5.1 Estimated delivery timelines after dispatch:


* **Nairobi & major towns:** 3–5 business days

* **Other towns:** 3–5 business days

* **Remote areas:** 3–7 business days

  5.2 Delivery times may vary due to courier operations, weather conditions, or accessibility of certain regions.

 

 6. Order Tracking

 

6.1 Once an order is dispatched, customers will receive:


* A shipping confirmation message

* Tracking details (where available)

  6.2 Customers are encouraged to track their parcels using the provided information.


7. Delivery Information & Responsibility


7.1 Customers must provide accurate delivery details, including:


* Full name

* Active phone number

* Correct town, area, or pick-up point

  7.2 Seraphic Yarns is not responsible for delays or delivery failures caused by incorrect or incomplete information.

  7.3 If an order is returned due to incorrect details, reshipping costs will be charged to the customer.


 8. Failed or Missed Deliveries


8.1 If delivery is unsuccessful due to customer unavailability:


* The courier may attempt redelivery, or

* The parcel may be held at a designated pick-up point for a limited time

  8.2 If the parcel is returned to Seraphic Yarns, the customer will be required to pay a new shipping fee for redelivery.


9. Order Inspection & Reporting


9.1 Customers are advised to inspect their order immediately upon receipt.

9.2 Any issues such as damaged packaging, missing items, or incorrect orders must be reported within 24 hours of delivery.

9.3 Reports made after this period may not be eligible for review.


10. Shipping Delays


10.1 While Seraphic Yarns strives to deliver orders within the stated timelines, delays may occur due to:


* Courier service disruptions

* Weather conditions

* Public holidays or unforeseen circumstances

  10.2 Such delays are beyond our control, but we will assist customers in following up with the courier.


11. Customer Support


11.1 For any shipping-related inquiries, customers can contact Seraphic Yarns via:


* WhatsApp +254717246440

*Phone call +254717246440

* Email seraphicyarns254@gmail.com

*Social media direct messages

  11.2 Our support team is available during normal business hours to assist you.




✨ Seraphic Yarns is committed to delivering quality yarns safely, reliably, and affordably across Kenya.